Payment Policy for RatiProChill – Effective Date: January 4, 2025
At RatiProChill, we are committed to providing you with a seamless and secure shopping experience. We offer a variety of payment options to ensure that your transactions are smooth, secure, and hassle-free. Below is our payment policy, which provides all the necessary details for making a purchase on our website.
1. Accepted Payment Methods
We accept a variety of secure payment methods to accommodate the diverse preferences of our customers. These include:
- Credit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
- Debit Cards: Debit cards bearing the Visa or MasterCard logo are also accepted.
- PayPal: For added convenience and security, we also accept PayPal payments. Simply choose PayPal during checkout to complete your payment securely via your PayPal account.
- Apple Pay & Google Pay: We accept both Apple Pay and Google Pay for mobile users, allowing for a quick and secure checkout experience.
All payments are processed in U.S. Dollars (USD).
2. Secure Payment Processing
The security of your payment information is our top priority. All transactions on our website are processed using Secure Socket Layer (SSL) encryption, which ensures that your sensitive information, such as credit card details, is transmitted securely.
We do not store your credit card information or payment details on our servers. Instead, we rely on trusted third-party payment processors to handle your payment securely and in compliance with industry standards.
3. Order Confirmation
After your payment has been successfully processed, you will receive an order confirmation email containing all the relevant details of your purchase. This includes the items you purchased, the total amount paid, your shipping address, and the estimated delivery date.
If you do not receive an order confirmation email within 24 hours of placing your order, please check your spam or junk folder. If it is not there, contact us at info@ratiprochill.com for assistance.
4. Sales Tax
Sales tax will be applied to all orders shipped to customers in the state of Minnesota (MN). The applicable sales tax rate will be automatically calculated at checkout, based on your shipping address.
If you are shipping to a state outside of Minnesota, no sales tax will be applied to your order.
5. Cancellations and Order Modifications
Once you place an order, we aim to process and ship it as quickly as possible. If you wish to cancel or modify your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will be happy to assist with changes.
If your order has already been processed and shipped, we are unable to make changes or cancellations. However, you can initiate a return once you receive your order.
To cancel or modify your order, please contact us at info@ratiprochill.com or call (320) 274-6295.
6. Refunds and Returns
We offer a 30-day return policy for all products purchased from our website. Items must be in new, unused conditionand include the original packaging to be eligible for a return. If your wristwatch or product is damaged or defective upon arrival, we will provide a full refund or send a replacement item, depending on your preference.
Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed after we receive the returned item.
For detailed instructions on how to return an item, please visit our Return & Exchange Policy page or contact us directly at info@ratiprochill.com.
7. Pricing and Currency
All prices on our website are listed in U.S. Dollars (USD). Prices are subject to change without notice. However, once your order is placed, the price at the time of purchase is locked in and will not change, even if the price of the item fluctuates afterward.
8. Payment Issues
If you experience any issues during the payment process, such as a declined transaction or incorrect charge, please double-check the payment information provided, including the billing address. If the problem persists, please contact your bank or card issuer for assistance.
If you believe there is an issue with our website or payment system, please contact us immediately at info@ratiprochill.com, and we will investigate the matter.
9. Payment Policy Updates
RatiProChill reserves the right to update or modify this payment policy at any time. Any changes will be reflected on this page with an updated effective date. We recommend that you review this page periodically to stay informed about any updates.
For any questions or concerns regarding our payment policy or your order, please don’t hesitate to reach out to us at info@ratiprochill.com or by calling (320) 274-6295.